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Contacting your healthcare insurer can damage your health (and theirs)

TechnologyOctober 20, 20213KViews 0Likes 0Comments

Healthcare insurers play a key role in the wellbeing of millions of people. For those of us lucky enough to have insurance, they’re there - on hand and ready to take action in a flash in our greatest moments of need - at least we hope they are. Not every call to our healthcare insurers…

Natural language is an unruly beast. How we tame her in order to create groundbreaking conversational AI.

TechnologySeptember 8, 20213KViews 0Likes 0Comments

Representing language using logic has been an ambition for nearly a century now. Around a hundred years ago, polymaths like Bertrand Russell were furiously fighting to capture the nuances of language with a view to developing a universal formal language. This turned out to be a mammoth and ongoing academic pursuit that characterised the early…

Napoleon’s wisdom on automated customer services

TechnologySeptember 8, 20213KViews 0Likes 0Comments

Napoleon is credited for saying something along the lines of “if you want a thing done well then do it yourself.” His rule doesn’t apply however when it comes to creating scalable, commercial-strength virtual assistants for automated customer services. To be fair, he wasn’t to know. If you’re older than Billie Eilish but younger than…

Why conversational AI should be central in your retail bank’s digital transformation practice

TechnologyJuly 24, 20213KViews 0Likes 0Comments

Finally, the next generation of customer service automation is here. Virtual assistants and automated customer conversations are becoming more natural and human-like owing to major advances in machine learning, computational linguistics, and automatic speech recognition. Up until now, DIY chatbots and voice assistants have failed to deliver performance at scale, instead only dealing with the…

Contacting your healthcare insurer can damage your health (and theirs)

Natural language is an unruly beast. How we tame her in order to create groundbreaking conversational AI.

Napoleon’s wisdom on automated customer services

Why conversational AI should be central in your retail bank’s digital transformation practice

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