About us
action.ai was borne of a shared belief that human-centred automation would permeate nearly every aspect of life, changing the way we interact. Automation conjured images of soulless machines and functional communication, but this was far from our vision.
We set out to find a way to power automation that would be practical and helpful for customers, whilst offering experiences that would engage and delight. These experiences would have the feel and flow of the natural human-to-human conversations we engage in every day. Importantly, this automation would have to be easy to deploy and scale for businesses.
As founders, we have been lucky to find extraordinary AI leaders who have been happy to collaborate with us, share our vision and join our team. Their extraordinary work and insights have created the world-leading technology that exists today.
Meet the action.ai team
Our customer promise and values
Our core values define our behaviour and help deliver the most advanced natural language technology available today.
- We apply knowledge that transforms your customer’s experience.
- We push the boundaries beyond the norm and deliver extraordinary technology solutions.
- We offer a product that captures, interprets, and responds to language to ensure customer conversations are understood first time, every time.
Our Awards
We have had a number of awards that recognise our contributions to the field of conversational AI and our innovations in language process technology.
Global winner, Conversational Commerce, 2019.
MEFFYS
AI Software CEO of the Year (UK), 2021.
Global CEO Excellence Awards
Most Innovative Chatbot Technology Company, 2020.
Acquisition INTL magazine
Best for Artificial Intelligence Services (UK), 2021
Corp Today
Most Innovative Conversational AI Solutions Provider (UK), 2019.
CV Magazine
Top 50 European fintech companies
FinTech50
Alumnus PwC’s Scale-up programme for companies with outstanding potential (uniquely selected twice)
PwC
Best of British in AI
British Awards
Innovators to Watch award
TechTalk 22
Most promising technology for retail
RetailTech 50
Alumnus of prestigious business accelerator
Telefonica
Winner Unilever's Seamless Shopping competition
Unilever
Most Innovative Chatbot Technology Company (London), 2020
Technology Awards
Innovation in Intelligent Chatbots winner
Excellence Awards
Our Investors
action.ai has developed the world’s most advanced natural language technology, built to power extraordinary, human-like conversational interfaces at scale.
Transforming Customer Service: A demo of a ground-breaking Virtual Agent