The world’s most advanced natural-language technology, conceived by the best computational linguists in the business
We empower clients with world class technology
Creating automated customer service applications with high ROI ordinarily requires deep knowledge of machine learning and computational linguistics. action.ai has productised this expertise so that applications can be built by businesses that do not have such resources.
We create and maintain machine learning classifiers for clients so that the applications can interact automatically with their customers like never before. These language classifiers have a high level of understanding from day one and continue to learn over time.
Our approach affords maximum client control over service creation and dialogue management. We also handle client data differently from the shared classifier platforms on the market; data is owned by our clients and is never shared, so it can never benefit competitors.
Our speech technology performs over a billion actions in less than half a second.
It has groundbreaking word-error rates.
It predicts when users stop speaking.
It makes use of prosody and semantics.
It deals with out-of-vocabulary words.
It knows when to ask for words to be spelled out.
It recognises implicature.
It builds customer representation across turns of conversation and across different conversations.
Extraordinary technology that automates customer service at scale
We’re proud to offer the most advanced natural-language understanding technology on the market today.
Chatbots and virtual assistants have exposed the limitations of technology in distilling meaning from human language, but we have made considerable breakthroughs in automation in both voice and text.
Our unique technology powers the next generation of conversational interfaces.
We make it easy for our clients. We provide you with the dialogue manager source code so you can be self sufficient.
What makes our technology unique
action.ai’s proprietary technology is the result of years of research and development. The outcome is industry-leading technology that distills meaning from human language.
Dr Stephen McGregor, Director of Research at action.ai, describes the company’s unique approach to developing Conversational AI solutions.
What makes our technology unique
action.ai’s proprietary technology is the result of years of research and development. The outcome is industry-leading technology that distills meaning from human language.
Dr Richard Tolcher, action.ai’s CTO, explains some key elements of the technology and explains why it is distinct from other solutions on the market.
Security for you and your data
We are focused on empowering both our clients and enterprises’ clients, ensuring they always retain control and ownership of their data. The conversational interfaces that our technology powers are owned and operated by our clients.
Importantly, and in contrast with mainstream technologies, data used to train language classifiers is never shared. This means it can never benefit a company’s competitors.
Solutions can be deployed in the Cloud or on-premise depending on the needs of clients.
