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Extraordinary, human-like
customer service automation

Powering delightful interactions between businesses and customers

Extraordinary, human-like
customer service automation

Powering delightful interactions between businesses and customers

Give your customers an experience they’ll love

Powered by action.ai, health insurance members can now use human-like automated services to interact with their insurers. Our extraordinary language classifier enables virtual assistants to respond empathetically and intelligently. Whether members are calling or messaging the health insurer, there is zero wait time, 24/7 access, and a consistent and reliable service.

Our technology, available on-premise or in the cloud, understands users across turns of conversation and across different conversations, keeping customer data securely in the insurer’s hands.

Getting customers to fill in long or complex forms can be challenging. Research shows that nearly 70% of people who walk away from a form, won’t come back to it.

action.ai’s language classifiers power next generation virtual assistants to support customers through the process of form-filling, whether via text or voice.

A form filling assistant will walk a user through to completion of a form. They will auto-fill, ask and answer questions naturally and conversationally along the way, to ensure data is entered accurately and painlessly.

Benefits include higher completion rates, reduced customer support costs, and improved customer experiences.

Automate up to 90% of customer services in retail or business banking with action.ai enabled virtual assistants. Engage customers in natural conversations and provide human-like responses, whether communicating by voice or text.

With no waiting times, quick and secure access to information, and delightful interactions for customers, you can improve the efficacy of customer service and significantly reduce costs with minimal call deflection.

Transform your customer service, for the most common and complex banking use cases, from day one.

Action.ai - Customer Service Automation

action.ai awards

As industry leaders in conversational AI, we’re proud to be one of the most highly awarded AI companies in the world.

Solving problems at scale. Automation that delivers an extraordinary ROI from day one.​

Examples based on 45,000 retail banking calls​
Action.ai - Customer Service Automation

Automate 90% of
contact centre
conversations

Action.ai - Customer Service Automation

Reduce call costs
by 78%

Action.ai - Customer Service Automation

Save £352k in
monthly costs

How we made conversational AI commercially viable

action.ai CEO John Taylor discusses opportunities presented by the next generation of conversational interfaces and why chatbots fail to make the grade.

Find out how action.ai’s pioneering language processing technology has made conversational AI, for the first time, a commercially transformative option for enterprise.

We choose our partners very carefully based on our core values of delivering excellence and the importance of trust. action.ai is the perfect fit. Its technology is market-leading and enables Mitra to drive digital transformation and address previously intractable problems at scale.

Chinthi Weerasinghe

CEO, Mitra Digital
Chinthi Weerasinghe

What makes our technology extraordinary

Based on the statistic that 63% of customers leave a company after just one disappointing experience, it is not just a duty to provide customers with the best possible experience, it’s essential to strengthen loyalty, encourage advocacy, and deliver commercial success.

Action.ai - Customer Service Automation

Our award-winning conversational technology is revolutionary in the AI space

Although it performs over a billion actions in less than half a second and is tailored for your business, no in-house expertise is needed for its ongoing maintenance. It understands and is understood, every time. It distills meaning from everyday, natural language and faultlessly actions customer requests.

Action.ai - Customer Service Automation

Our groundbreaking language classifier adds new layers of detail to machine-learning computation.

It understands when customers say multiple things simultaneously, it knows when to ask for words to be spelled out and can even predict when users are going to stop speaking. This ensures that the customer at the end of a phone line – or tapping on a keyboard – enjoys a delightful and human-like experience with the virtual assistants that you provide.

action.ai leadership team

Co-founders John Taylor (CEO) and Rich Tolcher (CTO) met at Oxford University whilst undertaking their PhDs. They formed a strong bond in friendship and a passion for entrepreneurship and technology that would later form the foundation of action.ai.

Today their pioneering and award-winning business is made up of experts in deep learning, computational linguistics, and natural language processing. They are supported by an experienced Board of Directors along with an Advisory Board of academic leaders who inform the company’s research and development.

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Development

Each project is discussed individually.
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