Innovating in the domain of customer service is a hot topic right now, and the race is on to provide automated customer service that not only understands customers across a rich array of conversations – but also provides customers with a delightful experience. action.ai is world class in the domain of automated conversational AI and showcases this in this eye-opening demo of a business owner chatting to a virtual agent. In this cutting-edge demo, John Taylor, CEO of action.ai, takes us on an immersive journey into the future of automated telephone customer service.
Take a look here
In the video, Taylor introduces a new generation of customer service that redefines how customers interact with virtual agents. Users can now call a regular telephone number with only 8Khz frequency and engage with an advanced virtual agent that flawlessly mimics human-like interactions whilst providing spot on responses to a variety of queries. Gone are the days of waiting endlessly on the phone; calls are answered instantly, and even complex queries find rapid resolution, 24/7.
A live demonstration unfolds, with Taylor playing the role of small business owner. Behind him, a set of data provides a running visual of the business’s bank accounts and accounting software data. This serves as a backdrop for showcasing the virtual agent’s capabilities.
Eight neural networks
The technology uses five neural networks to handle speech-to-text translation, with start of speech, end of speech, non-lexical vocalisations, background noise, known but unheard entities, accent support, conversational repairs, phrase repetition, word repetition, sound repetition, repetition of syllables, interjections, hesitation, prolongation.
Another three neural networks are used in parallel to translate semantics to meaning, accommodating for multiple simultaneous intents, named entity recognition, conversational anaphora within and across turns of conversation, repetition of phrases, words, and syllables, prolongation, support for negations, specialist handling of spoken numbers, and conversational repairs. This is quite different from the traditional intent and entity/slot model, and operates on a client’s premise or in the cloud.
In the course of the conversation, the virtual agent smoothly provides real-time information retrieval via API calls. Taylor’s inquiries about the current account balance and recent payments are met with accurate and prompt responses, and it becomes easy to see how action.ai’s innovation can empower businesses to access critical financial insights effortlessly.
As the demonstration continues, Taylor seeks to find out details regarding transactions with clients that he refers to by name as Hamilton Limited and Centrica. The virtual agent effortlessly retrieves this specific information and fetches the exact amounts and dates of these transactions, displaying the efficiency and reliability of action.ai’s technology.
The future is bright
As you can see in the demo, the virtual agent goes above and beyond standard financial inquiries, it also enables proactive financial management. Taylor inquires about upcoming payments, and the agent provides outstanding invoice details – all information that can be used for timely reminders for unpaid amounts.
action.ai’s next gen technology proves that customer engagement knows no bounds, extending to both voice and text-based interactions. Taylor emphasises the seamless and efficient customer experience, elevating customer satisfaction and streamlining business operations.
Throughout the presentation, action.ai’s pioneering technology shines, promising a future of impressive operational efficiency coupled with exceptional customer experiences.
In a climate of poor chatbot experiences and hallucinating AI, this demo opens our eyes to what is now a commercial-strength transformative customer experience. This quality of conversational AI paves the way for a new era of natural language interactions for customers who actually enjoy the polite and gentle ways of a virtual agent who gets things right. Even when faced with human conversational flaws such as inaccurate information, accents, hesitation, and correction, the action.ai agent is able to keep the responses accurate and on point. In short, businesses who embrace this ground-breaking technology now have the opportunity to really raise their customer service game.
Thank you for joining us on this journey through a business interaction with action.ai’s virtual agent. This is an exciting time for us, so keep an eye out for news and info as we continue to shape the future of customer service with our ground-breaking technology.
For more information or if you want to know how action.ai technology can transform your own customer service strategy, get in touch.
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