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Natural language is an unruly beast. How we tame her in order to create groundbreaking conversational AI.

Representing language using logic has been an ambition for nearly a century now. Around a hundred years ago, polymaths like Bertrand Russell were furiously fighting to capture the nuances of language with a view to developing a universal formal language. This turned out to be a mammoth and ongoing academic pursuit that characterised the early…

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Why conversational AI should be central in your retail bank’s digital transformation practice

Finally, the next generation of customer service automation is here. Virtual assistants and automated customer conversations are becoming more natural and human-like owing to major advances in machine learning, computational linguistics, and automatic speech recognition.  Up until now, DIY chatbots and voice assistants have failed to deliver performance at scale, instead only dealing with the…

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