Representing language using logic has been an ambition for nearly a century now. Around a hundred years ago, polymaths like Bertrand Russell were furiously fighting to capture the nuances of language with a view to developing a universal formal language. This turned out to be a mammoth and ongoing academic pursuit that characterised the early…
Napoleon is credited for saying something along the lines of “if you want a thing done well then do it yourself.” His rule doesn’t apply however when it comes to creating scalable, commercial-strength virtual assistants for automated customer services. To be fair, he wasn’t to know.
If you’re older than Billie Eilish but younger than…
Finally, the next generation of customer service automation is here. Virtual assistants and automated customer conversations are becoming more natural and human-like owing to major advances in machine learning, computational linguistics, and automatic speech recognition.
Up until now, DIY chatbots and voice assistants have failed to deliver performance at scale, instead only dealing with the…