Executive Summary BPOs need to integrate AI into their contact centres to remain competitive and harness new growth opportunities. Although the adoption rate of AI in the sector varies, its potential to transform the BPO industry is significant. Additionally, Contact Centre as a Service (CCaaS) providers are rapidly advancing their AI capabilities, posing a substantial…

Innovating in the domain of customer service is a hot topic right now, and the race is on to provide automated customer service that not only understands customers across a rich array of conversations - but also provides customers with a delightful experience. action.ai is world class in the domain of automated conversational AI and…

Microsoft has recently announced Copilot for Office365. This nifty new tool lets users interact with the Microsoft Office suite using natural language. Open AI has even more recently announced ‘GPT plugins’, where developers can create simpler versions of these interfaces for third party applications. We’re even seeing chatbots come into their own to become useful…

If you’ve spent any amount of time on social media you’ve likely encountered a deluge of AI-generated art. Earlier in the year, Craiyon (formerly known as DALL-E mini) went viral on Twitter, and the site has since been saturated with examples of AI-generated art. In the following months DALLE-2, Midjourney, and Stable Diffusion emerged as…

This blog is one in our series surrounding some of the more general AI topics. These are not directly related to Conversational AI, but make interesting reading. What if you could control a computer or a machine with your mind? This question has featured in many science-fiction novels throughout the decades, from the mind-controlled industrial…

This blog is one in our series surrounding some of the more general AI topics. These are not directly related to Conversational AI, but make interesting reading. There has long been a fascination with human-like robots in science fiction. Automated labour has fuelled both utopian hopes and dystopian fears of out-of-control machines destroying societies. Could…

In recent years, the word chatbot has become almost synonymous with failure - commercially at least. Chatbot projects developed by big tech have not been immune to this trend, allowing us to witness some toe-curling PR disasters borne from chatbots responding to users with hate speech, racism, swearing and other inappropriate language. Inevitably, this has…