Revolutionising customer service in healthcare with superior automation

Automated customer care that feels human

Whether a customer is querying their coverage, tracking a claim or searching for a medical practitioner, action.ai enables healthcare insurers to respond quickly via automated virtual assistants. These assistants provide the empathic, human-like response needed for healthcare-related interactions. They are also on hand for customers 24/7.

Customer service automation negates the need for customers to navigate complex call centres. Instead they can speak to an automated service assistant just as they would to a human operator – and be understood first time, every time.

We empower healthcare insurers to deliver leading contact centre solutions, with the most advanced natural language processing technology.

Tab #2

Automating healthcare = savings + efficiency

Based on 165,000 calls per month

Automate 86% of
customer service
interactions

70% reduction in
total costs

Save $1.3m
per month

Automating healthcare customer service at scale

Healthcare insurers provide support for millions of people in moments of great need. But handling huge volumes of conversations puts a huge strain on an organisation’s resources.

In this short video, John Taylor, CEO of action.ai talks about how the majority of customer interactions can be handled automatically. These services delight customers with both their human-like understanding and 24/7 availability.

Automating healthcare customer service at scale

Healthcare insurers provide support for millions of people in moments of great need. But handling huge volumes of conversations puts a huge strain on an organisation’s resources.

action.ai provides capabilities that have simply not been available in the healthcare industry. We’ve deployed chatbots in the past and needed to move to the next level; we met with numerous vendors but action.ai is the only company that can actually deliver what it promises. Great technology and a fantastic team to work with.